Overview
Inspired by modern AI tools that can generate documents on demand, Glass Health leadership tasked me with designing an interface that lets clinicians create the key documents they need during a patient encounter.
Rather than restricting clinicians to a single-document view, as with ChatGPT’s Canvas or Claude’s Artifact, I designed a system that supports viewing multiple clinical documents in parallel. Clinicians can generate, manage, and revise multiple documents at once via a tabbed workspace that lives in a single pane in the UI.
This resulted in a cleaner, faster workflow that more closely aligns with real clinical practice, where clinicians need to easily access and refine multiple documents without losing context.
Problem
Clinical work requires quick access to relevant documentation, but the Glass platform had no mechanism to easily display that documentation.
Critical documents were buried within long, continuous chat threads, creating unnecessary friction and breaking clinicians’ workflows during patient encounters.
Solution
A tabbed panel on the right side of the UI now serves as the home for generated documents, allowing for constant access to both documents and the chat rather than just a continuous chat thread.
Core Flow
Generate clinical documents via the chat input.
Clinicians can draft the documentation they need using natural language in the chat input.
Optional customization (found in the AI settings) lets users tailor formatting and keep responses concise.
All of your documentation in one place.
Generated files are easily accessible at all times in the tabbed file panel.
Multiple actions, one clear view.
Revise documentation directly in the chat with natural language or use the text editor for precise edits.
Audit easily.
Track changes in the document history, and revert to earlier versions when needed.
Impact
Previously, documentation was buried in a continuous chat, making it hard to find, review, and update. I designed an interface that puts critical information front and center.
Side panel became the default working surface
Usage more than doubled; ~1,600+documents generated/week
Clinician-reported product friction dropped
Recordings >5 min grew ~2.4x since January
Rapid growth in new adoption
New users generating ~400 documents/week
Increased MRR
53% increase in MRR in the 4 months following launch
Documentation embedded in a continuous chat flow, obscuring critical information.
Clear, organized interface for easy viewing and editing of clinical documentation.